Orders & shipping
How long will my order take?
Orders are prepared within 1–3 business days and arrive 5–9 business days after dispatch, so most land within 6–12 business days of purchase. Full detail sits in our Shipping Policy.
How much is shipping?
Shipping is free on every order, with no minimum spend, anywhere we deliver in the United States and Puerto Rico.
Do you ship outside the United States?
We deliver to all 50 U.S. states and Puerto Rico. We do not ship internationally, and we cannot deliver to P.O. boxes or APO/FPO addresses.
How do I track my order?
A tracking number arrives by email when your order ships. Enter it on our order tracking page at any time. Tracking can take 24–48 hours to activate after dispatch.
Can I change my address or cancel after ordering?
Email info@elanhaus.com within 24 hours of ordering and we will do our best to catch it before dispatch. Orders can be cancelled for a full refund any time before they are fulfilled.
Returns & refunds
What is your return policy?
You have 30 days from delivery to return any item unused and in its original condition for a full refund of the purchase price. On change-of-mind returns the customer covers return shipping; on damaged, defective, or incorrect items we cover it. Start by emailing us with your order number — the full process is in our Refund Policy.
My item arrived damaged. What now?
Email us a photo within 30 days of delivery and we will send a replacement or refund you in full, usually without needing the item back. Damaged, defective, and incorrect items are always on us, and there is no restocking fee.
When will I get my refund?
Within 7 business days of your return arriving, issued to your original payment method. Banks can take a further 3–5 business days to post it.
Products
Are your product photos accurate?
We select and photograph images to represent each piece as faithfully as we can. Dimensions and materials are listed on every product page — check the measurements before ordering, since lighting and decor can read larger or smaller on screen than in the room.
Will an item come back in stock?
Sometimes. We keep the catalog deliberately small and rotate pieces through it, so if something you wanted has gone, email us — if a restock is planned, we will tell you.
Contact
How do I reach you?
Store Name: Elanhaus
Business Name: Ten Thirteen LLC
Business Address: 1013 Red Wolf Dr, Imperial, MO 63052, US
Email: info@elanhaus.com
Phone: 1 (314) 492-6762
Monday to Friday | 09:00AM – 05:00PM (CST)
We reply to every message within one business day.