Privacy policy

Last updated: September 1, 2026

Elanhaus operates this website along with the content, tools, features, and products connected to it, which together make up what we call the "Services." Our store runs on Shopify, which provides the technical foundation for delivering those Services. This policy sets out what personal information we gather as you browse, order, or contact us, and what happens to it afterward.

Please read it through. Continuing to use the Services confirms you understand how your information is handled as described here.

What We Collect

Depending on how you use the store, we may gather contact details such as your name, shipping and billing addresses, phone number, and email; payment-related information including card details and transaction confirmations; account details such as your username and saved preferences; a record of what you have browsed, added to a cart, bought, or returned; whatever you tell us when you contact support; technical details about your device, browser, and IP address; and general data about how you move through the site.

Where It Comes From

Most of it comes straight from you, whether you are opening an account, browsing the catalog, or checking out. Some is collected automatically through cookies and comparable tools, and some reaches us from the vendors and partners who help run our operations.

What We Do With It

Your information lets us process and ship orders, keep your account working and send you updates about purchases, answer your questions, send promotional messages where you have opted in (you can opt back out at any time), detect and prevent fraud, and meet our legal obligations.

Who Receives It

We share information as needed with Shopify and with the service providers who support the business, including payment processors, shipping carriers, and analytics tools. It may also go to advertising partners operating under their own privacy practices, to anyone you have authorized us to share it with, or to government agencies where the law requires it.

Our Relationship with Shopify

Elanhaus is built and hosted on Shopify. Information you submit through our site passes through Shopify's systems and may be processed by additional third parties, some located outside the United States. Shopify publishes its own privacy practices at shopify.com/legal/privacy/consumers, and you can manage certain settings through privacy.shopify.com/en.

Cookies

We use cookies and similar tracking tools to smooth your visit, remember your settings, and support our marketing. You are free to adjust or disable them through your browser at any time.

Children

Elanhaus is not designed for children, and we do not knowingly collect personal information from anyone below the age of majority where they live. If you believe a child has given us information, contact us and we will remove it.

Retention and Security

We keep personal information only as long as needed to operate the Services, satisfy legal requirements, or resolve disputes. No system is perfectly secure, so we suggest avoiding sending sensitive details over unsecured channels.

Your Rights

Depending where you live, you may be able to find out what information we hold about you, correct anything inaccurate, ask us to delete it, receive a portable copy, or opt out of targeted advertising. Email info@elanhaus.com to make a request. We respond according to the laws that apply to you and may ask you to verify your identity first.

Where Data Is Processed

Because our service providers sit in various locations, your information may be processed outside the state or country where you live. When that happens we take appropriate steps to keep it protected under applicable law.

Updates

We may revise this policy from time to time. The date at the top changes when we do, and we will notify you where the law requires it. Continuing to use the Services after a revision takes effect means you accept it.

Contact Information

Store Name: Elanhaus
Business Name: Ten Thirteen LLC
Business Address: 1013 Red Wolf Dr, Imperial, MO 63052, US
Email: info@elanhaus.com
Phone: 1 (314) 492-6762

Monday to Friday | 09:00AM – 05:00PM (CST)

We reply to every message within one business day.