Refund policy
Every Elanhaus order should be one you are glad you placed. When a piece is not right for the room, this page explains how to send it back and recover your money.
Delivery Timelines
Orders leave our facility within 1-3 business days and spend a further 5-9 business days in transit. We deliver throughout the 50 U.S. states and Puerto Rico, and shipping is free on every order with no minimum spend.
How Long You Have
Returns are accepted for 30 days from the date your order is delivered. Items need to be unused and unworn, in the condition and packaging they arrived in, and you will need your order number or comparable proof of purchase. Requests submitted past the 30 day mark are generally outside the refund window.
Opening a Return
Write to info@elanhaus.com with your order number and a short note on what prompted the return. We review requests within 1-2 business days and reply with a return authorization and shipping instructions. Send the item back within 7 days of that approval, as parcels arriving without prior authorization may be refused.
Who Pays to Ship It Back
If an item arrives defective, damaged, or different from what you ordered, tell us within 30 days of delivery and include a few photographs of the problem. Once confirmed, we will replace it or refund you in full, and the return shipping is on us. If you are returning simply because you changed your mind or selected the wrong item, the cost of return shipping is yours, and we recommend a service with tracking.
Restocking Fees
We do not charge one, on any return, for any reason.
How Refunds Reach You
After your return arrives and passes inspection, we email you the outcome. Approved refunds go back to the original payment method within 7 business days of that inspection. Your bank or card issuer may need a further few days to post the funds.
Exchanges
Contact support before sending anything back. Once your original return is approved, place a fresh order for the replacement piece. Exchanges are held to the same eligibility standards as any other return.
Cancelling
An order can be cancelled at no cost any time before it is fulfilled. After fulfillment, wait for delivery and then follow the standard return process above. To cancel, email info@elanhaus.com with your order number.
What We Cannot Take Back
A small number of categories fall outside our return policy, specifically custom or personalized pieces and any hygiene-related product that has been opened or used.
Your Rights as a Consumer
Nothing written here limits or substitutes for the protections you hold under applicable U.S. consumer law. This policy sits alongside those rights rather than replacing them.
Contact Information
Store Name: Elanhaus
Business Name: Ten Thirteen LLC
Business Address: 1013 Red Wolf Dr, Imperial, MO 63052, US
Email: info@elanhaus.com
Phone: 1 (314) 492-6762
Monday to Friday | 09:00AM – 05:00PM (CST)
We reply to every message within one business day.